Shipping policy

Last updated: October 10, 2026

This policy explains how TissuPaper processes, ships and delivers your order. TissuPaper is operated by Tissupaper LLC.

1. Where we ship

We ship to residential and business addresses within the United States. We do not currently ship to P.O. boxes, military addresses (APO/FPO/DPO) or U.S. territories such as Puerto Rico and Guam.

2. Order processing

  • Processing time: 1–2 business days (Monday to Friday, excluding U.S. holidays).
  • Order cutoff: Orders placed by 3:00 PM ET on a business day begin processing the same day. Orders placed after the cutoff, on weekends or on holidays begin processing the next business day.

3. Delivery options and times

  • Standard delivery (free): 3–5 business days.
  • Expedited delivery ($12.99): 1–3 business days.

Delivery times are counted from the day your order ships. Orders are delivered by USPS, UPS, FedEx or DHL. Your available options and estimated delivery dates are shown at checkout.

4. Shipping costs

Standard delivery is free on every order to an eligible U.S. address. Expedited delivery is available at checkout for $12.99. Any shipping charge is shown at checkout before you pay, with no hidden fees.

5. Order tracking

When your order ships, we'll email you a tracking number. You can also see your order status by signing in to your account or visiting our Track Order page.

6. Lost or damaged packages

If tracking shows your package as delivered but you haven't received it, or if your items arrive damaged, contact us at support@tissupaper.com within 7 business days of the delivery date so we can file a claim with the carrier and send a replacement.

7. Contact us

Customer support is available 24/7.