FAQs

Shipping

What shipping options do you offer?
We ship within the United States with two options:

Standard delivery: 3–5 business days, free on every order
Expedited delivery: 1–3 business days, $12.99

Orders are processed within 1–2 business days, and delivery times are counted from the day your order ships. Business days are Monday to Friday, excluding U.S. holidays.

How much does shipping cost?
Standard delivery is free on every order to an eligible U.S. address. If you choose expedited delivery, the $12.99 charge is shown at checkout before you pay.

Where do you ship?
We ship to residential and business addresses within the United States. We don't currently ship to P.O. boxes, military addresses (APO/FPO/DPO), U.S. territories or international addresses.

Can I ship one order to multiple addresses?
Each order ships to a single address. To send items to more than one address, please place a separate order for each.

How can I track my order?
When your order ships, we'll email you a tracking number. You can also see your order status by signing in to your account. See our Track Order page for details.

Orders and payment

How do I place an order?
Choose your items, select Add to cart, then go to checkout and enter your shipping and payment details. You'll receive an order confirmation email as soon as your payment is complete.

Can I change or cancel my order?
Orders can't be changed or canceled once they've been placed, so please review your order carefully before checking out.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Shop Pay, PayPal, Apple Pay and Google Pay. All payments are processed securely.

How do I know if an item is in stock?
Each product page shows whether the item is in stock. If an item is out of stock, you won't be able to add it to your cart.

Do you offer gift cards?
We don't offer gift cards at this time.

Do you offer discounts or promotions?
Subscribe & Save gives you 10% off every delivery of eligible paper products (see below). We also run special offers from time to time; sign up for our emails at the bottom of any page to hear about them first.

Do you have a rewards program?
We don't have a rewards program at this time.

Subscribe & Save

How does Subscribe & Save work?
On eligible toilet paper, paper towel and facial tissue products, choose "Subscribe & Save 10%" and pick a delivery frequency: every 2, 4, 6 or 8 weeks. Your first order ships right away, and each following order is charged and shipped automatically on schedule at 10% off the regular price.

Can I skip, pause or cancel?
Yes, anytime, with no fees and no minimum number of orders. Sign in to your account and open Subscriptions to skip a delivery, change the frequency or quantity, update your payment method or address, pause or cancel. To stop the next charge, make changes at least 1 day before your billing date.

Will I be reminded before I'm charged?
Yes. We email you before each upcoming subscription payment.

Do returns work the same for subscription orders?
Yes. Every subscription order includes free 30-day returns. Read the full Subscription policy.

Returns and refunds

How do I return an item?
You can return unopened items in their original packaging within 30 days of delivery. Start your return on our Request a Return or Refund page. See our Return Policy for full details.

What if my item arrives damaged or incorrect?
Contact us at support@tissupaper.com with your order number and a photo of the item. We'll make it right and cover the return shipping.

When will I get my refund?
Approved refunds are issued to your original payment method and usually appear within 5–10 business days, depending on your bank.

Products and support

Are your products authentic?
Yes. Every product is new, sealed and in its original manufacturer packaging.

How do I contact customer support?
Customer support is available 24/7. Email support@tissupaper.com, call +1 307-655-6528 or use the chat button on any page.