What shipping options do you offer?
We offer the following shipping options within the United States:
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Standard Shipping: 5–7 business days
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Expedited Shipping: 1–3 business days
Business days are Monday through Friday, excluding holidays.
How much does shipping cost?
We charge a flat shipping rate of $6.99 on all orders.
FREE shipping is available on orders over $49.99.
Can I ship my order to multiple addresses?
At this time, we do not support shipping to multiple addresses within a single order. Please place separate orders for each delivery address.
How will I know my shipping charges?
Estimated shipping, handling, and applicable taxes are displayed at checkout before you place your order. The final amount is confirmed once your order is processed.
How can I track my order?
Once your order ships, you will receive a confirmation email containing your tracking number. You can track your shipment directly through the carrier’s website.
Can I change or cancel my order after placing it?
Unfortunately, orders cannot be modified or canceled once they have been placed. Please review your order details carefully before completing checkout.
What should I do if I receive a damaged or defective item?
If your item arrives damaged or defective, please contact us immediately at support@tissupaper.com with:
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Your order number
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A clear photo of the damaged item
Our support team will assist you promptly.
Do you offer gift cards?
Currently, we do not offer gift cards. We are exploring this option for future releases—stay tuned!
Do you ship internationally?
At this time, we only ship within the United States. We hope to expand internationally in the future.
How do I place an order?
To place an order:
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Browse our website and select your desired items
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Click “Add to Cart”
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Proceed to checkout
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Enter your shipping and payment information
Once payment is completed, you will receive an order confirmation email.
What payment methods do you accept?
We accept major payment methods, including:
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Visa
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MasterCard
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American Express
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Discover
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PayPal and other secure payment gateways
All transactions are processed securely.
How do I know if an item is in stock?
Stock availability is shown in real time on each product page. If an item is out of stock, you may have the option to sign up for restock notifications.
Do you offer discounts or promotions?
Yes! We regularly run promotions and special offers. Sign up for our newsletter or follow us on social media to stay updated.
How do I return an item?
If you’re not fully satisfied with your purchase, eligible items may be returned according to our Return Policy. Please visit our Return Policy page for full details and instructions.
Can I get a refund?
Refunds are processed according to our Refund Policy. If approved, refunds are issued to the original payment method used at checkout.
Do you have a rewards or loyalty program?
Currently, we do not offer a rewards program, but we are working on introducing one in the future.
How do I contact customer support?
You can contact our customer support team at:
Email: support@tissupaper.com
We aim to respond as quickly as possible during business hours.
Are your products environmentally friendly?
We strive to offer high-quality products and are continuously working toward incorporating more environmentally conscious options into our product lineup.
How can I stay updated on new products?
Sign up for our newsletter and follow us on social media platforms such as Instagram and Facebook to receive updates on new products, promotions, and exclusive offers.
