Refund policy

Last Updated: January 14, 2026

At Tissupaper, we’re committed to delivering the best in quality paper products and customer care. If your order isn't quite right, we're here to help with a smooth and stress-free return process.

1. Return Window

We accept returns within 30 days of the delivery date. If 30 days have passed since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Return Conditions & Eligibility

To be eligible for a return:

  • Product Condition: The item must be new, unused, unopened, and in its original packaging.

  • Proof of Purchase: A valid order number or receipt is required.

  • Return Method: Returns are accepted by mail only. We do not accept in-person returns at our corporate office.

Non-returnable items include:

  • Opened or partially used paper products (for hygiene and safety reasons)

  • Custom or personalized products

  • Final sale or clearance items

  • Gift cards

3. How to Initiate a Return

To start a return, please contact our support team:

We will provide you with the correct return shipping address and instructions. Important: Please do not send products back without receiving return approval (RMA) first.

4. Return Fees & Shipping Costs

  • Restocking Fees: Tissupaper does not charge any restocking fees for returned items.

  • Return Shipping (Buyer's Remorse): For standard returns (e.g., changed your mind, ordered wrong item), the customer is responsible for the actual cost of return shipping.

  • Damaged or Incorrect Items: If the item was incorrect, damaged, or defective upon arrival, Tissupaper will cover all return shipping costs and provide a pre-paid label.

5. Refunds

Once your return is received and inspected, we will notify you via email.

  • Approval: If approved, your refund will be processed back to your original method of payment.

  • Timeline: Refunds typically appear in your account within 5–10 business days, depending on your bank.

  • Shipping Charges: Original shipping charges are non-refundable.

6. Exchanges

We do not offer direct exchanges. To receive a different item, please return your original purchase for a refund and place a new order through our website.

7. Contact Information

For any assistance regarding returns, please reach out to: