Refund policy

Last updated: October 11, 2026

We want you to be happy with every TissuPaper order. If something isn't right, you can return it within 30 days with free return shipping. TissuPaper is operated by Tissupaper LLC.

1. Return window

You can return eligible items within 30 days of the delivery date. After 30 days, we're unable to offer a refund or exchange.

2. Eligibility

To be eligible for a return:

  • Condition: Items must be new, unused, unopened and in their original packaging.
  • Proof of purchase: A valid order number or receipt is required.
  • Return method: Returns are accepted by mail only.

The following items can't be returned:

  • Opened or partially used paper products (for hygiene reasons)
  • Custom or personalized products
  • Final sale or clearance items
  • Gift cards

3. How to start a return

Contact us before sending anything back. You can:

We'll email you a free prepaid return label and instructions. Please don't ship items back until your return has been approved.

4. Free return shipping

  • Free returns: Return shipping is free on all eligible returns. Once your return is approved, we'll email you a prepaid return label.
  • Restocking fees: TissuPaper does not charge restocking fees.
  • Damaged, defective or incorrect items: Contact us within 7 business days of delivery and we'll send a replacement or a full refund, with a prepaid return label.

5. Refunds

Once we receive and inspect your return, we'll email you to confirm.

  • Approval: Approved refunds are issued to your original payment method.
  • Timing: Refunds usually appear in your account within 5–10 business days, depending on your bank.
  • Shipping charges: Original shipping charges are non-refundable.

6. Exchanges

We don't offer direct exchanges. To get a different item, return your original purchase for a refund and place a new order.

7. Contact us

Customer support is available 24/7.