Return Policy – In-store & Online
If you are not completely satisfied with your purchase, you may return it within 30 days.*
*To ensure a quick refund or exchange, please return in the original packaging with the receipt, packing slip, or confirmation email with order number (Tissupaper.com orders). In most cases, your refund will automatically go back to the original form of payment used for the purchase.
Shipping, delivery, and handling fees may not be refundable.
Special Note: Purchases made between October 15, 2024 and December 15, 2020 can be returned thru January 15, 2025.
Returning Products
There is One easy way to return the Products at Tissu Paper::
Mail Return:
- View your Order History by logging on to your account or entering your email address and order number
- Click on the order number for the item you want to return. Your order number is on the reverse side of the packing slip and on your order confirmation email
- From your order details page, click “Return Item”, select the items you would like to return. We will generate your return documents and provide instructions for sending back your package
- Note: exchanges can be made in-store only
Return Rules & Restrictions
- After 30 days, the refund will be issued in the form of a merchandise credit (gift card) valid for in-store use only
- No receipt returns will be refunded less than 20% of the current selling price and issued in the form of a merchandise credit (gift card) valid for in-store use only
- The value of coupons used is non-refundable
- If you buy an item in one location and return it in another, the sales tax refund may vary
- If returning a gift, the refund will be issued in the form of a merchandise credit (gift card) valid for in-store use only
- After the return period, all items covered by a manufacturer’s warranty (i.e., electronics) should be returned according to the warranty terms
- Items purchased in a Tissu Paper store may not be returned by mail or via Tissupaper Shipping, delivery and handling costs, gift-wrap costs, and other similar charges are non-refundable, except as described in the Damaged, Defective or Incorrect Items section below
- You are responsible for return shipping and handling costs, except as described in the Damaged, Defective, or Incorrect Items section below
- Open airbeds cannot be returned. They can only be exchanged for a similar item.
Questions?
If you have questions regarding this Return Policy, please review our contact our Customer Care Support Center at +13076556528. When contacting our Customer Care Support Center, please be prepared to provide your email address or Big rewards number so that we may better assist you.